Privacy Policy & Refund Policy

Samantra Financial Services Private Limited values customer trust, data privacy and transparent service practices. This page explains how information is handled and how refund-related requests are processed on our platform.

Privacy Policy

Samantra Financial Services Private Limited operates a digital platform that enables users to access digital products, entertainment-related services, vouchers, coupons and booking-related services.

Information We Collect

We may collect customer information such as name, email address, mobile number, transaction reference details and order-related information for order processing, communication and support purposes.

Usage of Information

To process customer orders and requests
To provide order confirmations and digital delivery support
To improve customer experience and service quality
To maintain transaction records and support communication

Data Protection

We use reasonable digital and operational measures to protect customer information and maintain secure handling of order-related data.

Third-Party Services

Certain services on the platform may involve third-party service providers, partners or payment processing systems required for digital service fulfillment and transaction processing.

Communication

Customers may receive service-related emails, order confirmations, support responses or transaction-related communication regarding their activity on the platform.

      Customer information is handled only for operational, communication, service and support purposes related to platform usage.
    

Refund & Cancellation Policy

Samantra aims to maintain a fair and transparent customer support process for digital orders and service-related transactions.

Order Verification

Certain orders may require verification before final processing or digital delivery. Customers are requested to provide accurate information while placing orders.

Refund Eligibility

Refund requests may be considered in cases where an order could not be processed successfully.
Duplicate transactions or failed payment situations may be reviewed by the support team.
Refund requests should be submitted with proper transaction details and payment reference information.

Non-Refundable Situations

Completed and successfully delivered digital products or voucher codes may not be eligible for cancellation.
Incorrect customer details entered during order placement may impact delivery and refund eligibility.
Services already consumed, redeemed or utilized may not qualify for refund processing.

Refund Processing Time

Approved refund requests are generally processed within a reasonable operational timeframe depending on payment method, banking timelines and verification status.

Cancellation Requests

Cancellation requests, where applicable, should be submitted before the order is processed or digitally delivered.

      For refund or cancellation-related assistance, customers can contact our support team with order details and payment reference information.
    

Contact Information

Company Name:
Samantra Financial Services Private Limited

Registered Address:
Wework Berger Delhi One, Sector 16b, C-001/a2, Noida, Gautam Buddha Nagar, Noida, Uttar Pradesh, India, 201301

Email Support:
support@samantra.org